Delivery Policy

All documents are delivered electronically via email:

• Email Delivery: PDF documents sent to your registered email address
• Dashboard Access: Account holders can download documents anytime from their dashboard
• Secure Storage: Documents stored securely in your account for 7 years

We do NOT send physical documents by mail unless specifically requested (additional fees apply).

Processing times vary by service type:

Note: These are estimated timelines. Actual processing times may vary based on government agency workload.

Your delivery package includes:

• Formation Documents: Articles of Organization, Certificate of Formation
• EIN Confirmation Letter: Official IRS letter with your tax ID number
• Operating Agreement: Customized for your LLC (if included in your package)
• Compliance Documents: Sales tax permits, tax exemption certificates (as applicable)
• Instructions: Step-by-step guide for next steps

Stay updated on your order status:

• Email Updates: Receive notifications at each stage of processing
• WhatsApp Updates: Optional real-time updates via WhatsApp
• Dashboard Tracking: Account holders can view order status anytime

Need your documents faster?

• Rush Processing: 1-2 business day delivery (additional $99)
• Same-Day Processing: Available for select services (additional $199)
• Priority Support: Dedicated account manager for expedited orders

Expedited processing is subject to availability and may not be available in all states.

Delays may occur due to:

• Government agency backlogs or holidays
• Incomplete or inaccurate information provided
• Additional documentation requests from agencies
• Payment processing delays

We will notify you immediately if any delays occur and provide updated timelines.

If you haven't received your documents:

• Check your spam/junk folder
• Verify your email address is correct in your account settings
• Contact us at support@ecomifyusa.com
• We'll resend documents within 24 hours

Need physical copies?

• Certified Copies: Available upon request (additional $49 + shipping)
• Shipping Options: USPS Priority Mail, FedEx, UPS
• International Shipping: Available to most countries
• Delivery Time: 3-7 business days (domestic), 7-14 days (international)

Your documents are protected:

• SSL/TLS encryption for email transmission
• Password-protected PDF files (optional)
• Secure cloud storage with Supabase
• Access controls and authentication

For delivery-related questions: